Busy light technology works in accordance with modern domestic businesses that want to take their communications to the next level.
With the inclusion of Skype and smartphone innovations that are allowing for a more comprehensive and portable experience, it is easy to get distracted by fun features that draw away from their core role in a company.
The good news with busy Light is that it can be crafted to suit the needs of enterprises small and large.
Here we will outline how busy light technology can be leveraged appropriately in the context of domestic operators, offering a long-term asset for businesses that will pay dividends for years to come.
Cut Down Missed Call Rate
The single most outstanding purpose of a busy light technology is to ensure that the missed call rate is diminished significantly. In a loud and thriving commercial space where agents, couriers, managers and various staff members are creating noise and distractions, it can be hard on service employees to answer calls promptly and with clarity. By having a tool that allows for an incoming call to be monitored even away from a desk, no customer service agent can be excused for missing the dial when it is broadcast in bright alert signals. This is an important parameter for any business from any sector because it impacts the perception and quality of a brand.
Improve Customer Retention
That very perception is something that flows on from the inclusion of busy light technology when we discuss the notion of customer retention. Consumers lead busy lives and the last hassle they need to contend with is an organisation who won’t pick up the phone or will do so in a loud and cluttered environment where questions cannot be promptly answered. The happier the customer on the other end of the phone, the more likely they will be to continue their business with the enterprise and recommend them to friends and family. It creates a positive knock-on effect that can be leveraged for other opportunities.
Portable Use For Workers Off Site
Busy light technology is not limited to the desk at the office. By being attached and synchronised to the laptop or tablet, managers and office department professionals can be in transit or away off site and make use of the equipment. So often a business will encounter various logistical concerns when employees are off site and out of sync with the rest of the team. Thanks to this outlet that concern is non-existent because the same identical principles and features are at play, offering a portable solution for versatile operators on the go.
Synchronising and Communicating Between Departments
When calls are waiting or there are lines of communication that become blurred between departments, it can be hard to determine what meetings are taking place, who is available to talk and what the schedule is. Busy light technology creates a more organised and collaborated pattern of communication to establish what tasks are for individuals, which are for groups and those that require input from all levels.
One of the final features that are on offer through the purchase of busy light technology is the capacity to switch up the colour and make it entirely customised for the business. It might be a small detail but if there are already processes in place where certain colour signal particular actions from various departments, then a call waiting or a team conference call can be coordinated to follow that established protocol. Simply by accessing the dashboard and having the legitimised authority to proceed with the alterations, they can be changed at the touch of a button.